Live / App
This page tells you exactly how 999 bd app collects, uses and protects the information tied to your account — from the moment you register to every session you open on your phone. Access to our platform and the scope of this policy depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any verification data we are required to request. We also record account activity such as session times, wallet transactions processed through bKash, Nagad or Rocket, and the device or browser used to access your account. This data is used to keep your account running correctly, to process wallet movements and to respond when you raise a support question. We do not sell your personal information to third parties. We share data only where we are required to do so by applicable regulation, or where a service provider directly supports your account — for example, a payment processor handling a Nagad or bKash transaction. The scope of this policy applies specifically to what you share with us through the platform. It does not cover the privacy practices of external services you reach from our site, including third-party wallet providers. Your continued use of the platform confirms you have read this policy, subject to the laws and eligible regions that apply to you.
This policy covers the data we hold in connection with your 999 bd app account. It does not extend to third-party services you access from our platform, and it does not override local law requirements in your region. Use the four areas below to understand what falls inside and outside our responsibility.
Any data you enter when creating or logging into your account — email address, contact number, password and any identity verification we request — falls inside this policy. We hold these details only for as long as your account remains active or as required by applicable rules.
Transaction records tied to bKash, Nagad or Rocket movements through your account are logged and held by us. These records support account history queries and any support cases you raise. The privacy practices of the wallet provider itself are governed by that provider's own policy.
Your interaction with the site — pages visited, game categories browsed, session duration — is recorded at the platform level. This data helps us understand how the lobby is used and is not shared for advertising purposes outside the platform.
Links or integrations that take you outside 999 bd app — including external payment apps or third-party game studios — are not covered by this policy. Once you leave our platform, the privacy terms of that external service apply. We encourage you to read those terms independently.
You have concrete options when it comes to the data we hold about you. If something in your account record looks incorrect — a name, contact detail or verification entry — you can request a correction through our support channel and we will review the record. If you want to know what data we hold against your account, you can raise a data access request and we will outline what is stored. You can also ask us to close your account, at which point we will handle your personal data in line with our retention obligations and any applicable regulatory requirements. We do not need a reason to process a correction request — just reach out through the support route shown in your account. Where your request involves wallet-linked data, such as a bKash or Nagad transaction record, we will confirm what is held and what falls under the wallet provider's own records rather than ours.
Open a support request and ask us to confirm what personal data is held against your account. We will respond with the categories of data stored and the purpose for which each is held.
If a name, phone number or contact detail in your account is wrong, contact support with the correct information. We will update the record and confirm the change once it is done.
Any question about how your data is used — including wallet transaction data linked to Nagad or Rocket — can be directed to our support team. We aim to respond with a clear, specific answer rather than a generic policy reference.
If you want your account closed and data handled according to our retention policy, submit a closure request via support. We will confirm the steps and the data handling outcome before processing.
If you have a question about how we handle your data, or you want to act on any of the rights described on this page, use the contact routes below. We respond through channels we actually operate — do not use addresses or numbers not listed in your account's help section, as those are not verified routes for privacy matters.
The live chat option in your account is the fastest way to raise a privacy question or correction request. Open it from the help section while signed in to your account.
For written privacy requests — including data access or account closure — use the email address published in the help and contact section of the site. Keep a copy of your request for your own records.
Your signed-in account area includes a help and support route where you can submit a request directly. This route is the one we recommend for anything tied to your account data or wallet records.
We keep the technical side of data handling straightforward and specific to what your account needs. Cookies are used on the platform to maintain your session state — so when you navigate between the lobby and your account wallet, you stay signed in without re-entering credentials. We do not use cookies to track you across unrelated websites. Account data is retained for as long as your account is active, and for the period required by any applicable regulation after closure. You can ask us at any point what is held and why.
Cookies on this platform keep your session active and remember your account state between pages. They are not used to build advertising profiles or share your browsing activity outside the platform.
Access to your account data is restricted internally. Only the processes that need your information — account verification, wallet support, session management — are permitted to read it. We do not share login credentials with third parties.
We hold your account data for as long as your account is open. After closure, records are kept only for the period required under applicable rules. You can ask us to confirm the retention period tied to your account specifically.
If this policy changes, we will update this page and note the revision. For changes that affect how your wallet data or account records are handled, we will make the update visible in your account notification area before it takes effect.
These are the questions we get most often about how your data is handled at 999 bd app. If your question is not covered here, reach out through the support route in your account.
We collect the information you enter during registration — typically your name, contact number and email address. If account verification is required, we may ask for identity confirmation. We collect only what is needed to run your account correctly.
Yes. Transaction records tied to wallet movements through bKash, Nagad or Rocket are stored in your account history. These records are used to support your account and to resolve any queries you raise about a specific transaction. The wallet provider's own records are separate from ours.
You can raise a data access request at any time through our support channel. We will confirm the categories of data stored, the reason it is held and how long we keep it. Use the live chat or email route listed in the contact section of the site.
Access to your personal data is restricted to the internal processes that need it — account verification, wallet transaction handling and support. We do not sell data or share it with advertisers. Data is shared externally only where applicable regulation requires it.
Contact support through the help section in your signed-in account and tell us what needs correcting. Provide the correct detail and we will update the record. We will confirm the change once it has been applied to your account.
No. When you navigate outside 999 bd app — for example, to a bKash or Nagad app to process a payment — the privacy terms of that external service apply. We encourage you to check those terms independently. Our policy covers only what happens within this platform.